Support
Support & Help Centre
Live chat is staffed around the clock, and most answers are already below. Whatever you need, we aim to have you back playing in minutes.
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Frequently Asked Questions
How do I download the app?
Tap any download button on the site and follow the on-screen prompts. The app is available for both iOS and Android, and installs in under a minute on most devices.
How long do withdrawals take?
Most withdrawals are processed within 10 minutes. Larger amounts may need a short verification check, which usually completes the same day. Your daily limit depends on your VIP level.
Is there a fee for deposits or withdrawals?
No. Deposits and withdrawals are free. Your payment provider may apply its own charges, so check with them if you are unsure.
How is my VIP level calculated?
Your level is based on total deposits and total amount wagered. Progress carries over month to month and never resets, so every session moves you closer to the next tier.
How does the referral programme work?
Share your invite code with friends. Once they sign up and start playing you earn up to 3% commission on their activity, paid out daily with no upper limit.
Are the games fair?
Every game uses a certified random number generator, and outcomes are independently audited. Return-to-player rates are published on each game's page.
I forgot my password — what should I do?
Use the password reset link on the sign-in screen. A reset code is sent to the phone number or email registered to your account. Contact live chat if you no longer have access to either.
How do I set deposit or play limits?
Open Account settings and choose Responsible Gaming. You can set daily, weekly or monthly deposit limits, session reminders, or take a self-exclusion break at any time.
Fair Play
Every game runs on a certified random number generator, and results are audited independently. Return-to-player rates are published on each game page, and no outcome is ever adjusted based on your balance, your history or your VIP level.
Browse all games →Responsible Gaming
Play should stay enjoyable. In Account settings you can set daily, weekly or monthly deposit limits, turn on session reminders, or take a break with self-exclusion for a period you choose. These controls take effect immediately and cannot be loosened until the period you set has passed.
If gambling stops feeling like entertainment, please reach out to a support organisation in your country, or contact our team and we can help you apply limits to your account.